Japan Airlines scraps ‘ladies and gentlemen’ in favour of gender-neutral greetings

Japan Airlines is replacing “ladies and gentlemen” in its in-flight and airport announcements with gender-neutral expressions, beginning in October. The formerly state-owned airline will use phrases such as “all passengers”, “good morning” and “good evening” in its English announcements. The standard term used in Japanese “minna-sama” – an honorific form of “everybody” – is already […]

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